Course Terms & Conditions
Please read these Terms carefully before purchasing a Course and print off a copy for your records. Aerial Motion Pictures Ltd will not file or otherwise keep a copy of the agreement concluded between you and Aerial Motion Pictures Ltd and a copy of the concluded agreement will not be available from Aerial Motion Pictures Ltd at a future time and date. By ordering a Course, you are confirming your agreement to be bound by these Terms.
www.uavhub.com, courses.uavhub.com, help.uavhub.com, info.uavhub.com area operated by Aerial Motion Pictures (trading as UAVHUB) with company number 09269878, its registered office at Innovation Centre 6, Innovation Hub, Keele University, Staffordshire, ST5 5AA and its business address at Innovation Centre 6, Innovation Hub, Keele University, Staffordshire, ST5 5AA.
“Additional Charges” means any amounts payable that are not Fees and may include, but are not limited to, payment for the delivery of Study Materials, any re-sit fees which Aerial Motion Pictures may charge from time to time if applicable, any administration charge for switching location of a Course, additional services, examination entries and re-sit fees and any import duties, taxes and customs clearances which may be payable;
“UAVHUB” means Aerial Motion Pictures Ltd (trading as UAVHUB) with company number 09269878 and registered office at IC6, Denise Coates Foundation Building, Keele University, Staffordshire, ST5 5AA, UK and it business address at IC6, Denise Coates Foundation Building, Keele University, Staffordshire, ST5 5AA, UK;
“Brochure” means any online or hard copy document that is produced by Aerial Motion Pictures to provide detailed information with respect to the Courses these Terms cover;
“Classroom Course” means a classroom based course and the Study Materials to be provided by Aerial Moton Pictures if applicable;
“Course” means either a Classroom Course and/or an Online Course whichever is purchased by you;
“Fee” means the fee payable for the Course and/or Study Materials and shall exclude any VAT payable and excludes Additional Charges;
“Flight Assessment” or "Operational Evaluation" means an assessment of a student’s ability to fly a drone. The assessment is available to individuals who have already passed the theoretical course with Aerial Motion Pictures Ltd or an equivalent NQE/RAE. The assessment is also available to current operators aiming to qualify on a different class of drone;
“Online Course” means a course delivered online and if applicable the Study Materials to be provided by Aerial Motion Pictures Ltd;
“Online Study Materials” means, but is not limited to, Online Tests, Online Tutorials and Online Downloads;
“Study Materials” means, but is not limited to, online theoretical training, question banks, review exercises, mock exams (papers and suggested solutions), course companions, online study materials, and study texts;
“Terms” means these Terms and Conditions;
“Website” means https://uavhub.com and
“you” means the individual purchasing the Course.
2.1. - Unless otherwise agreed with Aerial Motion Pictures Ltd in writing, all course bookings will be made via the Website or by telephone.
2.2. - When you place an order for a Course you are offering to purchase that Course on these Terms. Aerial Motion Pictures Ltd reserves the right to decline or cancel your order, or any part of your order.
2.3. - Following receipt by Aerial Motion Pictures Ltd of your order for a Course and, where applicable, payment of the Fee you will receive an email confirming that your order has been received by Aerial Motion Pictures Ltd. Your order will be subject to acceptance by Aerial Motion Pictures Ltd of your offer to purchase in accordance with clause 2.5 below.
2.4. - A legally binding agreement shall not come into existence until Aerial Motion Pictures Ltd has accepted your offer to purchase a Course by:
a) sending you an order acceptance confirmation email or written order acceptance confirmation by post, which will be effective upon sending or posting to you at the email or postal address you have provided; and b) receiving payment for the Course in cleared funds from yourself or if applicable your employer in accordance with these Terms.
2.5. - Where your order consists of multiple Courses, each individual Course will be treated by Aerial Motion Pictures Ltd as a separate offer to purchase. Acceptance of your offer to purchase one or more of the Courses will not be an acceptance by Aerial Motion Pictures Ltd of your offer to purchase any other Courses which make up your order.
2.6. - Aerial Motion Pictures Ltd reserves the right to withdraw at any time Courses advertised for sale on the Website and/or the Brochure.
3.1. - The Fee for any Course at any given time will be displayed on the Website and the Brochure and/or will be notified to you by a Aerial Motion Pictures Ltd Customer Services representative. Fees are quoted and payment shall be made in pounds sterling, including VAT and any Additional Charges.
3.2. - If you purchase a Course on the Website:
a) the Fee including VAT and any delivery charges payable in relation to delivery of Study Materials, if applicable, will be shown prior to completion of the online transaction; and b) Aerial Motion Pictures Ltd will debit the Fee from your credit card or debit card on or after the day you make an order for a Course. Your order will be confirmed only upon receipt of the Fee in cleared funds by Aerial Motion Pictures Ltd and will be subject to acceptance of your offer to purchase by Aerial Motion Pictures Ltd in accordance with clause 2.
3.3. - The provision of the Course is contingent upon Aerial Motion Pictures Ltd having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the Fee for the relevant Course. Without prejudice to Aerial Motion Pictures Ltd rights and remedies under these Terms, if any sum payable is not paid in cleared funds on or before the due date (being the date the Course is booked if you are responsible for paying the Fee or within 30 days from the date of the invoice if your employer is responsible for paying the Fee, save that payment will be due immediately if booking is made less than 30 days before the Course start date), Aerial Motion Pictures Ltd reserves the right, forthwith and at Aerial Motion Pictures Ltd sole discretion, to suspend the provision to you and refuse you entry to the relevant Course.
3.4. - Where you choose to invoice your employer for the payment of the Fee, the following additional terms shall apply:
a) upon receiving your order form signed by the training manager or other individual designated by your employer, Aerial Motion Pictures Ltd will send an invoice to your employer;
b) full payment in cleared funds of the Fee is due from your employer within 30 days from the date of the invoice;
c) payment is due immediately if booking is made less than 30 days before the Course start date;
d) you and your employer are joint and severally liable for all unpaid invoices; and
e) you authorise Aerial Motion Pictures Ltd to release to your employer details of your attendance, marks, exam results, general progress reports and any other information reasonably requested by your employer and which Aerial Motion Pictures Ltd in its sole discretion considers appropriate for it to provide.
3.5. - No Study Materials will be made available online, dispatched to you by Aerial Motion Pictures Ltd or be made available for collection, unless Aerial Motion Pictures Ltd has received full payment in cleared funds from you or your employer (including payment of delivery charges where applicable) in respect of the related Fee.
3.6. - Aerial Motion Pictures Ltd reserves the right to charge late payment interest on any overdue amounts, at a rate of 6% a year above the base lending rate of the Bank of England from time to time. The interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with the overdue amount.
3.7. - Aerial Motion Pictures Ltd reserves the right to recover any reasonable debt collection costs in connection with these Terms.
3.8. - Aerial Motion Pictures Ltd will not bear your travel or accommodation expenses.
For consumers (people who purchases goods and services for personal use – note, if you are booking a course for a CAA Permission for Commercial Operation, then it is assumed you are not a consumer but are a business – see below)
4.1. - There may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may wish to cancel your purchase of the Course. However, your right to cancel and obtain any refund will be lost if you have given Aerial Motion Pictures Ltd express consent to supply any services during the Cancellation Period and the service has been performed. This consent includes ticking the box giving such consent at time of purchase. If the contract is for the supply of digital content, including but not limited to Online Course and Online Study Materials, your right to cancel and obtain any refund will be lost if you have given Aerial Motion Pictures Ltd express consent to supply the digital content to you during the Cancellation Period or if you access the digital content before the expiry of the Cancellation Period. You do not have a right to change your mind in respect of other services, once these have been completed, even if the cancellation period is still running. If express consent has been given but the service is only part performed, you will be liable to pay for the services actually received.
4.2. - Subject to clause 4.1, there may be circumstances under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) when you may cancel your purchase of the Course within a period of 14 calendar days (“Cancellation Period”) from the date on which the contract is concluded subject to clause 2. The following rules apply:
a) Within the Cancellation Period, you must inform Aerial Motion Pictures Ltd of your decision to cancel by emailing firstname.lastname@example.org
b) If you cancel your purchase you must return any Study Materials you may have received from Aerial Motion Pictures Ltd without undue delay and not later than 14 calendar days after you inform Aerial Motion Pictures Ltd of the cancellation. You will be liable for the cost of returning any goods to Aerial Motion Pictures Ltd unless Aerial Motion Pictures Ltd has agreed otherwise in writing.
c) Aerial Motion Pictures Ltd reserves the right to withhold payment of part or all of your Fee refund until all Study Materials have been returned in accordance with clause 4.3 above or if Study Materials are not returned in a re-saleable condition.
d) On cancellation you will be entitled to a full refund of the Fees subject to the following limitations:
In relation to delivery costs, the refund amount will be capped at the cost of a standard postal method fee; and
If the value of the goods has been diminished by your handling, Aerial Motion Pictures Ltd may recover the amount of this diminished value by deducting this amount from your refund.
4.3. - If you cancel a Course after the Cancellation Period, Aerial Motion Pictures Ltd will deduct from any refund of your Fee the cost of all applicable delivery charges, including delivery costs.
4.4. - Refunds will be made using the same method of payment as you used for the purchase and will be paid within 14 days of you informing Aerial Motion Pictures Ltd of the cancellation. The period for refund will increase to 30 days if Aerial Motion Pictures Ltd is unable to credit a UK bank account. If you have chosen to invoice your employer and at the time of cancellation the relevant invoice has not yet been paid then such invoice will be cancelled. If you have chosen to invoice your employer and at the time of cancellation the relevant invoice has already been paid by your employer, the Fees will be credited to your employer’s bank account within 14 days of cancellation (provided a UK bank account can be credited). For monetary returns a request in writing to Aerial Motion Pictures Ltd is required from your employer.
4.5. - For further details of your rights under the Consumer Contracts Regulations you can visit your local Citizens’ Advice Bureau or visit the Competition and Markets Authority website.
4.6. - Your order of a Course is personal to you and you will not be permitted to transfer your enrolment on a Course to any other student.
4.7. - Aerial Motion Pictures Ltd reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside clause 4 and clause 5 and to charge an additional fee in any such event to cover the administration costs incurred by Aerial Motion Pictures Ltd. Any such additional fees will be communicated to you before you make your decision.
4.8. - Where you have purchased multiple Classroom Courses as part of a Aerial Motion Pictures Ltd membership or Aerial Motion Pictures Ltd package of products and you cancel or defer one or more of those Classroom Courses, each Classroom Course which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs set out in this clause 4 will apply to each cancellation or deferral.
4.9. - Subject to these Terms, you may cancel the Course by giving written notice to UAVHUB using the email address email@example.com and UAVHUB reserves the right to charge you a cancellation fee. UAVHUB policy for such cancellations is set out below:
(The number of days’ notice you provide to UAVHUB before your scheduled Course date [if applicable])
Cancellation Fee (%)
Have accessed Online
Have not accessed
Online Learning Portal
≥ 30 Days
29 – 11 Days
10 – 5 Days
≤ 4 Days
On the day
4.10. - Any costs incurred by Aerial Motion Pictures Ltd in preparation of the agreed service will be charged to you but will be limited to a maximum of the Fee, less any applicable cancellation fee.
Aerial Motion Pictures Ltd cancellation
4.11. - If (a) Aerial Motion Pictures Ltd declares that a Course is subject to a minimum number of participants and that minimum number of participants is not reached; or (b) a Course cannot be performed due to force majeure or other reasons beyond Aerial Motion Pictures Ltd reasonable control, then Aerial Motion Pictures Ltd may cancel the Course.
4.12. - In the situations set out in clause 4.11, Aerial Motion Pictures Ltd will use its endeavours to notify you about the cancellation at least 3 days before the Course start date. Any Fees paid by you will be refunded. Any other claims by you will be excluded.
Deferment and Delay
5.1. - You will be charged an admin fee of £30 if you defer a Flight Assessment within 10 days of the agreed original Flight Assessment date. Within 4 days of the agreed original Flight Assessment date, you will be liable for an admin fee of £120 for the flight assessment should you wish to cancel or defer.
5.2. - You will be charged an admin fee of £15 if you defer a scheduled Virtual Classroom within 29 days of the agreed orginal Virtual Classroom date. Within 10 days of the agreed Virtual Classroom date, you will be liable for an admin fee of £30 for the Virtual Classroom should you wish to cancel or defer.
5.2. - You will be charged an admin fee of £15 if you defer a scheduled Online Examination within 29 days of the agreed orginal Online Examination date. Within 10 days of the agreed Online Examination date, you will be liable for an admin fee of £30 for the Online Examination should you wish to cancel or defer.
5.4. - If, due to force majeure or other reasons beyond Aerial Motion Pictures Ltd reasonable control (Including where the instructor is ill), the Course cannot be performed at the agreed date, or could only be performed with unreasonable economic effort, then the Course will be performed on the next possible date agreed.
6.1. - Please see the description of the Course on the Website and/or in the Brochure for details of the contents of the available Courses.
6.2. - Except as set out in the description of the Course on the Website and/or in the Brochure, no additional Study Materials and/or tuition (either online, face to face or classroom) will be provided by Aerial Motion Pictures Ltd .
6.3. - You acknowledge that Aerial Motion Pictures Ltd operates a zero tolerance policy in relation to inappropriate behaviour of students. In particular abusive or violent behaviour directed at Aerial Motion Pictures Ltd staff or other students and unfair or dishonest practices including but not limited to cheating, will not be tolerated under any circumstances. Aerial Motion Pictures Ltd may at its reasonable discretion and without liability or an obligation to refund Fees, refuse to supply any Classroom Course to any student and may refuse to admit to, and may remove from any Aerial Motion Pictures Ltd premises, any student whose participation in any Classroom Course would, in Aerial Motion Pictures Ltd reasonable opinion, be undesirable or whose behaviour Aerial Motion Pictures Ltd considers is or may be in breach of these Terms.
6.4. - You must comply with all health and safety rules and regulations and any other reasonable security requirements (including relevant safety and accident prevention rules applicable for training within Aerial Motion Pictures Ltd ) that apply at the premises at which Classroom Courses are provided.
6.5. - You must only use the premises at which Classroom Courses are provided for the purposes of participating in Classroom Courses.
6.6. - Training will take place at the Aerial Motion Pictures Ltd training premises or at the client premises as specified. Daily schedules of training will correspond with the customary working hours of Aerial Motion Pictures Ltd unless otherwise agreed upon in writing. Aerial Motion Pictures Ltd is responsible for performing the training. Aerial Motion Pictures Ltd reserves the right for the training to be partly or wholly performed by duly qualified third parties in Aerial Motion Pictures Ltd name. In all circumstances, certification will be effected by Aerial Motion Pictures Ltd .
6.7. - If you require a visa to enable you to study with Aerial Motion Pictures Ltd then you are responsible for obtaining the necessary visa and for ensuring that your attendance is satisfactory to meet your visa requirements.
6.8. - You must sign an attendance register for each Classroom Course as required by the instructor.
6.9. - Your personal possessions are your sole responsibility and Aerial Motion Pictures Ltd accepts no responsibility and/or liability for anything that is lost or stolen from its venues. You are advised during a Classroom Course to keep your valuables with you at all times.
6.10. - If a successful completion of the training requires any test or examination, the test or examination will be made according to the applicable Aerial Motion Pictures Ltd rules. Aerial Motion Pictures Ltd does not warrant that the participant will reach the intended training level, nor does Aerial Motion Pictures Ltd warrant that a participant will pass the exam.
Regulatory and legislative change
7.1. - Certain Courses will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, Aerial Motion Pictures Ltd may produce Courses covering the new material. If new legislation or regulations supersedes existing Courses, these may be available for purchase as new Courses.
8.1. - Aerial Motion Pictures Ltd will provide the Study Materials in accordance with the Course description that is set out on the Website.
8.2. - Aerial Motion Pictures Ltd expects you to take reasonable care to verify that the Course and Study Materials in question will meet your needs. Aerial Motion Pictures Ltd does not make any commitment to you that you will obtain any particular result from your use of the Study Materials or that you will obtain any particular qualification on completion of the Course (unless otherwise stated on the Website).
8.3. - Aerial Motion Pictures Ltd does not make any representation, guarantee or commitment to you that the Study Materials will be error free.
8.4. - All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
Limitation of liability
9.1. - The exclusions and limitations of liability contained in these Terms do not apply to a party’s liability: (i) for fraud or fraudulent misrepresentation; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.
9.2. - Except as set out in these Terms, Aerial Motion Pictures Ltd shall not be responsible for losses that result from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
a) indirect or consequential losses;
b) loss of income or revenue;
c) loss of business;
d) loss of anticipated savings; or
e) loss or corruption of data.
9.3. - Save as otherwise set out in this clause 9, Aerial Motion Pictures Ltd maximum aggregate liability to you for any claims that you may have against Aerial Motion Pictures Ltd for direct loss in contract, tort (including negligence) or otherwise arising out of or in connection with these Terms, the Course and the Study Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.
9.4. - Aerial Motion Pictures Ltd will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond Aerial Motion Pictures Ltd reasonable control. This condition does not affect your statutory rights.
9.5. - Each provision in this clause 9 shall be construed separately as between you and Aerial Motion Pictures Ltd . If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted such provision shall apply but with such modification as may be necessary to make it valid and effective.
10.1. - At all times, Aerial Motion Pictures Ltd and/or its licensors, remain the owner of the intellectual property in the Courses and the Study Materials. No Course and/or Study Materials, nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of Aerial Motion Pictures Ltd .
10.2. In consideration of receipt by Aerial Motion Pictures Ltd of the Fee, Aerial Motion Pictures Ltd grants to you a non-exclusive, non-transferable licence to use the Study Materials for the sole purpose of studying for the Classroom Course and/or the Online Course.
10.3. - Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the Study Materials. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the Online Study Materials or create derivative works based on the whole of or any part, or which incorporate, the Online Study Materials into any software program.
10.4. - Use of the Study Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of either Aerial Motion Pictures Ltd copyright or Aerial Motion Pictures Ltd other intellectual property rights, and/or the copyright or other intellectual property rights of Aerial Motion Pictures Ltd licensors.
a) perform its obligations and enforce its rights under these Terms;
b) contact you by email, telephone or post to inform you about other products or services which may be of interest to you;
c) inform you of feedback and examination results;
d) communicate with your sponsor regarding your progress, results and attendance;
e) Aerial Motion Pictures Ltd may share your information with its agents and service providers for these purposes; and
11.2. - Unless you contact us to request otherwise, you agree that Aerial Motion Pictures Ltd may share the information you provide with other members of the Aerial Motion Pictures Ltd group of companies, who may contact you by email, telephone or post to inform you about other products or services which may be of interest to you.
11.4. In the event that you do not wish to receive marketing correspondence from Aerial Motion Pictures Ltd or any member of the Aerial Motion Pictures Ltd group of companies, a written request or email should be sent to the contact details set out at the end of these Terms.
11.5. - On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. We may share non-personal, aggregated information with third parties. You agree to Aerial Motion Pictures Ltd using your information in this manner.
12.1. - Aerial Motion Pictures Ltd may update or amend these Terms from time to time to comply with law or to meet its changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
12.3. - You may not assign or sub-contract any of your rights or obligations under these Terms to any third party unless we agree in writing.
12.4. - Aerial Motion Pictures Ltd may assign, transfer or sub-contract any of its rights or obligations under these Terms to any third party at its discretion.
12.5. - No relaxation or delay by Aerial Motion Pictures Ltd in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed by Aerial Motion Pictures Ltd in writing.
12.6. - If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.
12.7. - Any notices required to be served on you by Aerial Motion Pictures Ltd under these Terms will be deemed properly served if sent via prepaid postage to the postal address, or emailed to the email address, notified by you to you, at Aerial Motion Pictures Ltd discretion. Any notices required to be served on Aerial Motion Pictures Ltd by you will be deemed properly served if sent to the address as per clause 13.
12.8. - A notice delivered personally is deemed to be given on the day on which it was left at the specified address. A notice sent by post is deemed to be given on the day it was posted as evidenced by the sender. A notice sent by fax or email is deemed to be given on the day it was sent.
12.9. - The agreement between you and Aerial Motion Pictures Ltd will be concluded in English only.
12.10. - The agreement between you and Aerial Motion Pictures Ltd which is compromised in these Terms is not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.
12.11. - These Terms, and any other matters arising out of or in relation to these Terms, are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.
Aerial Motion Pictures Ltd (T/A UAVHUB)
Innovation Centre 6, Innovation Hub, Keele University, Staffordshire, ST5 5AA.
Telephone: 0800 033 4400